Terms & Conditions

1. Terms

These conditions apply to all holidays booked with Self Catered Meribel, trading as

“selfcateredmeribel.com” (“we” or “us”), and all people named or booked for by the party leader

(“you”). “Our services” are those Self Catered Meribel provides directly, such accommodation.

All other services provided by external suppliers, such as, but not limited to, childcare, ski

lessons, ski hire and lift passes, are not classed as part of “our services”. There is a section

(section 5) for external suppliers. The rest of these booking terms and conditions apply

exclusively to matters of our services only. “The holiday” is our package of accommodation

only.

2. Your Holiday Contract

The contract is made on the date we issue a confirmation of your booking (via email) from which

point on you are said to have booked. No contract or obligation exists between us and you before

this date. Your booking of a holiday with us confirms you understand and accept all terms and

conditions laid down in our “Booking Terms and Conditions”. We reserve the right to change our

booking terms and conditions without notice. If you have already booked a holiday before any

change you have the option to stay with the booking terms and conditions from your booking

date. You will be notified in writing (email, fax or letter) of any proposed change and you must

accept or refuse this within 28 days. If you make no contact then it is taken as you have accepted

the new booking terms and conditions.

This contract does not apply to any services not classed as part of our services, such as childcare,

ski lessons, ski hire and lift passes. We have no liability or obligation in relation to these

services, and offer no comment on the standard of these services.

3. Prices & Availability

After you have booked we will not apply any surcharges to you, even if the value of sterling

falls. We reserve the right to change our prices either quoted or published at any time without

notice. Although we update our website regularly, it will not always be up to the minute. Please

4. Booking

A party leader making a booking takes responsibility for the whole party, including payment.

The below applies to bookings of our services only.

i) Deposit

The deposit is 30% of the full holiday price. This is non-refundable.

ii) Confirmation

We will issue a confirmation of your booking when the full deposit has been received and

cleared. Only from the date of this confirmation does any contract or obligation exist between us

and you.

iii) Final Balance

The Final Balance is due 80 days before arrival. If this is not paid, then the holiday is deemed to

have been cancelled. We reserve the right to re-sell the holiday without notice.

iv) Bookings made within 80 days of departure

The deposit and final balance are both due on booking.

5. Third-Party Services

We may make bookings on your behalf with third-parties. For example ski schools, ski hire

providers, the lift pass office, childcare providers, restaurants and transfer companies. All third-

party bookings are subject to the terms and conditions of the provider. All contracts made are

between you and the third-party provider. We do not enter into any contract with third-parties,

and do not have obligation for any matter arising from a third-party provider. We do not offer

any comment on the standard of services they may provide. All disputes must be taken up with

the provider directly, including requests for refunds, even if we have paid the supplier on your

behalf.

6. Alteration of the Holiday by You

There are no alteration fees.

i) Alteration before the date of payment of the final balance

You may alter your dates of stay, rooms booked and names of party members travelling,

provided there is availability. If the holiday price is more, you need to pay the difference in price.

If the price is less, we will refund you any difference. Prices applicable are those on the date of

your change of booking compared to the price of your original booking.

ii) Alteration after the date of payment of the final balance

You may only alter the names of persons travelling up to 14 days before departure. No monies

will be refunded for a person taking the place who would upon normal booking pay less than the

original person has paid (e.g. if a child takes the place of a full paying adult there will be no

refund).

iii) All other alterations

All other alterations not specifically mentioned above are considered a cancellation of the whole

party who will then need to re-book. The charges for cancellation are outlined below.

7. Cancellation by You

If you cancel your holiday for any reason, please note that a cancellation charge is due as

stipulated below – unless any of the Covid related travel restrictions are in place between 1 and 7

days before your holiday starts. Please ensure your insurance covers cancellation of your holiday

for any reason.

If you do not make the payments by their due dates – or do not show up in resort or at the airport

(as applicable), your holiday will be cancelled without notice and the above charges apply. In

reality, we would make every effort to contact you and only cancel without notice if we were

unable to contact you.

Please note our holiday prices, and any refunds given, are in Sterling.

9. Alteration or Cancellation by Us

In the very unlikely event we need to make a cancellation for reasons not classed as “force

majeure” then we will offer you a full refund of all monies paid. In the case of us making a major

alteration to your holiday, you may select either a full refund of all monies paid or the altered

holiday offered by us. Change of dates of holiday or removal of exclusive use of the chalet are

classed as major alterations. All other alterations, including change of room and change of

chalet, are classed as minor alterations and no offer of full refund is applicable. The refund of all

monies paid is the full limit of our liability, we accept no liability for any other costs incurred to

you, including charges for cancellation of your travel and cancellation of other services for

example ski hire, ski lessons, lift passes and childcare.

In the case of alteration to, or cancellation of your holiday due to force majeure then no refund

will be given. Force majeure is unusual circumstances outside our control, including, but not

limited to, war, the threat of war, terrorist action or threatened terrorist action, riots, industrial

action, natural or nuclear disasters, fire, flooding or adverse weather conditions, closure of ports

and airports or similar events.

10. Acceptance of Responsibility by Us

We take responsibility for the actions or omissions of our staff only in the course of their normal

work. We take no responsibility for any actions or omissions of staff outside normal working

times, including voluntary skiing with guests and socialising with guests. We take no

responsibility for any persons not employed by Self Catered Meribel, even if they are a third-

party supplier connected to us.

11. Limitation of Liability

Where you do not incur death or personal injury, our liability is limited to the full monies paid to

us for our services. No extra costs, for example, travel from the UK, are liable to us.

12. Acceptance of Responsibility by You

We reserve the right to charge you for any damage to our property and for any unusual cleaning.

This must be paid within 24hrs else we reserve the right to terminate this contract and all

services we provide to you, including accommodation, food and transfers. Any behaviour

deemed by us to be anti-social may result in the immediate termination of this contract and all

services we provide to you. Group bookings are classed as one. No further obligation would be

due to any member of a party, even if a non-offender, of a terminated contract.

13. Accommodation

We will endeavour to have your accommodation ready by 5pm on the day of your arrival. Your

accommodation must be vacated by 10am on the day of departure, regardless of the time of

transfer including but not limited to parking spaces.

14. Complaints

In the event that you have reason to complain whilst on holiday with us, you should immediately

notify us. By raising complaints early, they can often be dealt with quickly so the rest of the

holiday can continue to your satisfaction. If you are still unhappy after your initial complaint,

please inform us that any actions we have taken have not corrected the problem to your

satisfaction. If you remain dissatisfied the party leader must write to us within 28 days of the end

of the holiday giving full details of the complaint. For all complaints and claims which do not

involve personal injury, illness or death, we cannot accept liability if you fail to notify the

complaint or claim entirely in accordance with this clause.

Please note there are many factors outside our control, notably weather-driven aspects such as

lack of snow or water shortages. Although we have no liability for factors outside our direct

control, we will do our best to help.

In a mountain resort, it can take longer to rectify any problems that may occur than you might

expect in the U.K., especially involving trades persons and during the holiday periods. Please

bear this in mind when we are dealing with any issues.

15. Accuracy

We have tried to make all information on our website as accurate as possible. Please note our

prices and availability published may be out of date, please call us for an up to date quote. All

information regarding 3rd party suppliers has been supplied by them to us, but we make no

claims to it being complete or up to date. They may subsequently have altered their information,

making the facts we have published inaccurate or incomplete.

All photos we publish are of the resort or chalet in question except where the subject is not the

scenery itself, for example, photos of a ski instructor or our staff.

16. Internet Access

Although we will try our best, it can take a large amount of time to rectify any technical

problems due to the remoteness of ski resorts from the suppliers. We cannot guarantee our

internet access to work. We do not provide any computers.

17. The Property

Properties are not always built with child safety in mind. Parents must be aware there are greater

risks than in a normal home environment, and extra care should be taken at all times.

Furnishing may vary from that shown or described. Rooms may not be lockable.

18. Transfers

Transfers are not included in your holiday price. We can help you arrange them & give you

suggestions of companies to use. You would be using these companies at your own risk, and if

something goes wrong or you miss your flight, that matter would be entirely between yourself

and the supplier in question.

19. Hot Tubs & Saunas

Hot tubs and saunas can break down and it can take time to get them fixed in a ski resort and as

such we cannot promise them to be in working order.

20. Insurance

You must have adequate liability, medical and cancellation insurance for a snow sports holiday.

21. Safety Standards

Please note, it is the requirements and standards of the country in which any services which

make up your holiday are provided which apply to those services and not those outside of the

EU. As a general rule, these requirements and standards will not be the same as outside the EU

and may sometimes be lower.

22. Law and Jurisdiction

The contract shall be governed by English law in particular including formation and

interpretation and shall be deemed to have been made in England. Any proceedings arising out of

or in connection with this contract may be brought in any court of competent jurisdiction in

England.